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SHIPPING & RETURNS

ORDER PROCESSING

Order processing currently takes between 24 to 48 hours (not including weekends or holidays) for Ground Shipping. Express orders must be placed before 1PM Eastern Time to qualify for Next Day and 2 Day delivery. All orders are subject to availability. Please note we cannot ship to PO boxes or APO addresses.

 

DOMESTIC SHIPPING 

We offer free domestic Ground shipping.

UPS Ground: Free

UPS 2 Day: $25*

UPS Next Day: $35*

*All express orders must be placed before 1PM Eastern Time to qualify for Next Day and 2 Day delivery. 

 

INTERNATIONAL SHIPPING

Delivery options for international orders are displayed at check-out and may be subject to import duties charges. Please note that Puppets And Puppets is not  responsible for, and will not reimburse any  import duties and/or taxes. If you refuse your international order after it’s been shipped, you will be refunded upon receipt, excluding the cost of International shipping (both initial and return).

UPS International: $40

 

PRE-ORDERS

Items marked as PRE-ORDER require a 100% deposit.  Estimated ship date can be found in the item description and may be subject to change.

 

FINAL SALE

Items marked as “FINAL SALE” are not eligible for returns or exchanges.

 

RETURN POLICY

We accept returns for either a refund in the original form of payment, or an exchange for a different size. If you would like to return or exchange an item purchased on our website, please create a request for a return within 14 days of delivery date. All returns must be shipped back to our studio within 7 days of the request approval.

- Items must be returned in new & unused condition, with all original packaging and tags attached.

- We cannot offer a refund on items that have been worn or used.

- Initial shipping charges will not be refunded.

- Certain items cannot be returned, please check the product description pages to make sure your item is eligible for return.

- Puppets and Puppets reserves the right to refuse any returns which do not meet our return policy requirements or are returned without the return authorization.

 

 

INTERNATIONAL RETURNS

International customers interested in a return for a refund or exchange must cover the return shipping costs. Puppets and Puppets will not be responsible for lost and/or stolen return packages. For more information on making an international return please email shop@puppetsandpuppets.com 


To return an item please follow the steps below to create a return authorization.

  1. Click here to start your return
  2. Enter your order number and email address associated with the order
  3. Select the item(s) you wish to return
  4. Choose the correct reason for your return
  5. Select the credit method you prefer (return or exchange)
  6. Once approved, you will be contacted via email with a pre-paid shipping label and next steps
  7. We will process your return once it is received and evaluated at our warehouse.

Please email all policy questions or comments shop@puppetsandpuppets.com

 

EXCHANGES

If you receive items that are damaged or defective, please contact customer service at shop@puppetsandpuppets.com

We welcome exchanges for items purchased on our website for the same style in a different size.

For a different style, please return your original item(s) and place a new order online separately. Exchanges are only processed upon receipt of returned item(s) and are based on stock availability, since our quantities are limited, please check in with us if you are having trouble with your exchange. A maximum of one exchange per item will be allowed.

Please click here to start your exchange.